Freshworks, service management software for customers and employees

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If you don’t know what Freshworks is, you’ve been missing out on a platform that offers solutions not only to improve the customer experience, but also that of your employees.

Read our article to find out not only what it is, but also how its pricing system is managed and what solutions it has to offer you.

What is Freshworks software?

Freshworks HRIS

Freshworks Inc goal is to make it simple and fast for businesses to delight their customers and employees.

They take a fresh approach to delivering a modern software as a service that is affordable, fast to deploy, and 100 percent designed for the end user.

Differentiating itself from legacy software, Freshworks creates technology that works for everyone, making it easier for customer service, IT, marketing, sales, and human resources to do their jobs efficiently and delight their customers.

It was in 2010 when the Girish Marhrubootham and Shan Krishnasamy, the creators, started working on creating customer service software that was cloud-based and user-centric.

From then until now the story has written itself, and today more than 50,000 companies rely on Freshworks partnership to ensure that their operations are efficient and their processes are seamlessly compliant.

Freshworks Pricing

Freshworks prices are managed according to the solution you want to hire, since each one of them has different packages that you can choose according to the needs of your company.

In many cases you will find free packages within their solutions that are intended for emerging companies that want to have the best services to boost themselves, as well as professional packages for those with higher demands.

Either way, Freshworks prices range throughout from $0 to around $500 depending on the solution and also the package you are going to choose.

Of course, each of them is on a monthly basis so you will have to build your annual budget.

What exactly does Freshworks do for customers and businesses?

Freshworks is an all-in-one customer engagement platform that helps businesses staff connect with their customers, streamline their operations and grow.

For customers, Freshworks provides powerful tools for managing customer relationships, automating processes and creating personalized experiences.

For businesses, Freshworks offers a suite of products designed to help sales, marketing and service teams collaborate more effectively and increase customer satisfaction.

Freshworks also offers great integrations with other popular SaaS applications such as Salesforce, Zendesk and Google Suite.

With its intuitive interface development and robust features, Freshworks allows businesses to easily create custom workflows tailored to their specific needs.

By trying and providing a comprehensive set of key tools for connecting with customers and streamlining operations, Freshworks helps businesses save time while delivering superior customer service.

Freshworks Solutions


freshdesk logo

Of the platform’s solutions, it could be said that this customer desk solution is the main one, as it is the one that enables contextual conversations every day, through all channels, with each of the customers.

Among the strengths we can highlight are the following:

Simplifies every experience and puts customers back in control while delivering the support they expect, in the channel they have selected.

Provides agents with more information context and faster automation to proactively understand the needs of each customer and offer them the next best action.

It enables speed in customer service delivery, resulting in service productivity gains.


freshsales logo

Another powerful Freshworks solution that allows you to personalize engagement, shorten your sales cycle and grow your business almost automatically.

Among the benefits of having this solution are the following:


freshmarketer logo

Freshmarketer is the opportunity you’ve been waiting for to grow your online store with the help of a unified marketing, sales and support CRM. 

It is not an add-on to the rest of the solutions, but a complete tool.


freshchat logo

It’s no secret that today’s relationships are digital and always on. That is why Freshchat is an invitation to empower the business with intuitive and intelligent conversations, facilitating proactivity between sales, marketing and support teams, as well as meaningful communication.

Among the strengths of this solution are:


freshservice logo

Serves to right-size IT service management, modernizing ITSM with a solution that is not only intelligent, but also intuitive and fast.

Among the highlights are the following:


freshteam logo

One of the Freshworks solutions that allows you to modernize your human resources. With it you will have the opportunity to manage your hiring workflows, onboarding, time off, employee data and also human resources, all in one place.

Among its advantages are:

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