What is conflict resolution in business?
Conflicts are known as points of difference between two or more parties, where the lack of balance and agreement can jeopardize the proper management of a business, the coexistence of a work group or management team.
To solve conflicts, there is what we know as conflict resolution in business.
To know what is conflict resolution in business, it is important to know what can be a conflict for your business and the different strategies you can have to achieve a balance and agreement.
Written by
- Redaction Team
- April 2, 2022
- Entrepreneurship, Leadership
Table of Contents
10 Workplace Conflict Examples
Before knowing what are the main elements that generate conflict in business, it is important to understand that a conflict will always arise when you do not have the same opinion or thought on a subject, even more, when different opinions are not respected in the most appropriate way.
Understanding that a conflict can be generated in a very simple way, let’s see why conflicts are generated in business.
- Roles: In every business there are different roles to be fulfilled, which must be respected. Normally conflicts in business are generated from the first moment in which the roles of the workers are not respected or when the roles are not fulfilled correctly.
- Resources: In order for conflicts over resources to arise in a company, it is due to a lack of resources or the fact that several people wish to use the same resources at the same time and an agreement that benefits both parties cannot be reached.
- Perceptions: When working in a team it is very normal that conflicts are generated by different perceptions, since everyone has different thoughts, opinions and points of view. The right thing to do is to be able to reach an agreement and not leave anyone's perception out.
- Values: Each person is a world with different upbringings and beliefs, so it is not possible to ensure that the same values and ethics are held within a work group. This often leads to conflict in business when trying to enforce the company's values.
- Goals and objectives: This type of conflict is usually generated at the level of leadership or the management group, since the goals and objectives are not clear, leading to a difference of opinion and thus creating a conflict.
- Pressures: Not all people can work well under pressure, so this can create conflicts in business, because workers who are under pressure, do not respond in the most appropriate way.
- Way of working: Each worker has his or her own style of working, as long as the work is completed at the end of the workday. This can generate a conflict in business, since many times a specific way of doing things is required.
- Interpersonal relationships: A good working environment should be the main goal in business, since failed interpersonal relationships are the ones that generate conflicts in business, which usually end in the dismissal or failure of any of the members.
- Mistrust: There must be a minimum of trust on the part of both the management group and the workers in order to achieve good guidance and to ensure that the work is done correctly. If there is no trust among workers, it is certain to generate conflict in the business.
- Confusing rules: Conflicts in business are generated by not having clear, understandable and specific site rules.
Any of these 10 reasons for conflict in business can be seen in everyday life and in any type of personal relationship.
The important thing is to know how to resolve these conflicts and prevent them from recurring.
